Description

The Associate in Insurance Account Management Designation (AIAM) is a comprehensive six-part program that focuses on the non-technical skills needed by insurance agency staff in order to provide excellent customer service to their clients. The curriculum is presented in a live WEBINAR environment and instructed by trained facilitators. Each day consists of two topics that are vital to successful and professional customer service.

The AIAM designation is an approved Best Practices program. The IIABA’s Best Practices originated in 1993 as an initiative to help independent agencies build value and improve the performance of their agencies. This not only increased the value of the agency, but by assuring the agencies survival, provided an important consumer protection.

After completion of the six (non-consecutive) parts of AIAM, the students can complete an OPEN BOOK examination to earn the designation. NO TEST IS REQUIRED FOR CE CREDIT. 

Ethics – Yesterday, Today and Tomorrow
Ancient philosophers like Aristotle and Socrates devoted much of their lives to the study of ethics. Today, we share these same philosophies and study ethics to enhance our lives both personally and professionally. This course will discuss not only where the study of ethics originated, but will review our current ethical situations—specifically what affects us as insurance professionals. We will review state and federal laws affecting our industry’s ethical behavior, the costs of unethical behavior, and the various approaches to ethical behavior. New case studies on current and relevant ethical issues will also be included. 

Changing Attitudes/Creating Opportunities
Learn how to keep your work fun and reduce stress while building your personal approach to account management. We will examine the various approaches to stress and how to determine which approach to use in each situation to reduce overall conflict.

CANCELLATION POLICY:

 No refund for cancellations within 10 business days of a class. Changes made within 30 business days of the class will incur a $45 processing fee. Substitutions are permitted with prior written notification. You must complete the program in its entirety. Refunds will not be granted due to partial attendance. If you do not attend, and do not notify IIABSC 24 hours prior to the seminar, you will not be allowed to transfer your registration fee and will not receive a refund. If you experience technical difficulties during the class and cannot complete it, IIABSC will transfer your registration fee to another AIAM Live webinar, but no refund will be issued. All cancellations and transfers must be submitted in writing.

IIABSC gladly complies with Title III of ADA