Description

The Associate in Insurance Account Management Designation (AIAM) is a comprehensive six-part program that focuses on the non-technical skills needed by insurance agency staff in order to provide excellent customer service to their clients. The curriculum is presented in a live WEBINAR environment and instructed by trained facilitators.  Each day consists of two topics that are vital to successful and professional customer service. 

The AIAM designation is an approved Best Practices program. The IIABA’s Best Practices originated in 1993 as an initiative to help independent agencies build value and improve the performance of their agencies. This not only increased the value of the agency, but by assuring the agencies survival, provided an important consumer protection.

After completion of the six (non-consecutive) parts of AIAM, the students can complete an OPEN BOOK examination to earn the designation. NO TEST IS REQUIRED FOR CE CREDIT. 

AIAM 5  Regulation, Politics & Polish / Leadership is Everyone's Job

Regulation, Politics and Polish:
Our industry is one of the most regulated, and many agents are not familiar with the laws that affect their livelihood. This session will review some of the most important SC Insurance laws and regulations that all agents should know. We will also explore why involvement in political action is important for our industry and look at some important business etiquette skills that are crucial for today’s professionals.

Leadership is Everyone’s Job:
Everyone needs to have basic leadership skills. Learn how the Best  Practices materials go beyond supervision to show you how leadership can make a difference every day.