Description

How Not to Get in Trouble With Your Mouth Errors and Omissions claims are on the rise and often a claim occurs because an agency staff member said something, or explained something incorrectly. Learn how to reduce the chance of an E&O claim by analyzing the causes of loss and implementing changes to prevent loss. The Write Stuff Proper grammar and style in the written word (including email) is essential. Not only does it reflect the overall professionalism of the agency, but one wrong word or misplaced comma may make a written statement have an entirely different meaning than the author intended. Hands on work will help you write letters you can take back to the office and use.