AIAM 1 

Understanding Insurance Consumer Needs 

Examine how personalities affect the office, how to recognize your co-worker’s and customer's personality and communication styles so you can increase effectiveness in the service provided.  

Best Practices in Customer Service 

Determine why service matters and why it is never enough. Students will learn how to build and maintain efficient and effective levels of service.  

CANCELLATION POLICY:  
No refund for cancellations within 10 business days of a class. Any changes made once class is scheduled will incur a $10 processing fee. Changes made within 30 business days of the class will incur a $45 processing fee. Substitutions are permitted with prior written notification. You must complete the program in its entirety. Refunds will not be granted due to partial attendance. If you do not attend, and do not notify IIABSC 24 hours prior to the seminar, you will not be allowed to transfer your registration fee and will not receive a refund. If you experience technical difficulties during the class and cannot complete it, IIABSC will transfer your registration fee to another AIAM Live webinar, but no refund will be issued. All cancellations and transfers must be submitted in writing. 

IIABSC gladly complies with Title III of ADA