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** Canceled ** Understanding Consumer Needs & Best Practices of Customer Service - AIAM 1

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** Canceled ** Understanding Consumer Needs & Best Practices of Customer Service - AIAM 1

Wednesday, December 2, 2020 (8:30 AM - 3:00 PM) (EST)

Description

** Canceled **

Understanding Consumer Needs & Customer Service – AIAM 1

Understanding Insurance Consumer Needs: 
Examine how personalities affect the office, how to recognize your co-workers’ and customers’ personality and communications styles so that you can increase effectiveness in service provided.

Best Practices in Customer Service: 
Service matters but alone it is never enough. Participants will learn how to build and maintain efficient and effective levels of service.


BE ON TIME! Class begins promptly as scheduled with registration beginning 30 minutes prior to class. Please remember that if you arrive more than 10 minutes late after the class begins, you WILL NOT receive CE credit.


CANCELLATION POLICY: No refund for cancellations within five business days of a class. Changes made within 10 business days of the class will incur a $30 processing fee. Substitutions are permitted with prior written notification. NO SHOWS WILL NOT be refunded!

IIABSC gladly complies with Title III of ADA

Pricing

165 Members  (Includes all CE fees)

185 Non Members   (Includes all CE fees)

Holiday Inn Express
35 Bluffton Road
Hilton Head Island, SC 29910- United States

803-731-9460

Event Contact
Martha Reid
(803) 760-1219
Send Email
Wednesday, December 2, 2020 (8:30 AM - 3:00 PM) (EST)
Categories
Education
AIAM
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